Application for manual refund against PNR: 2253865310 due to train delay of more than 3 hours at originating station
Train Details
Complaint Details
Complaint Text
Application for manual refund against PNR: 2253865310 due to train delay of more than 3 hours at originating station
Complaint Description
I am writing to formally request a manual verification and full refund for an e-ticket booked under my personal user account. Due to a significant operational delay of the train at our boarding station, the passengers listed on the ticket did not undertake the journey. As the automated online Ticket Deposit Receipt (TDR) filing window closed upon the actual departure of the train, I am submitting this offline request within the permitted timelines for human intervention. The details of the journey are as follows: PNR Number: 2253865310 Train Number & Name: 22478 / VANDE BHARAT EXP Date of Journey: 08-Jun-2026 From / Boarding Station: Shri Mata Vaishno Devi Katra (SVDK) To / Destination Station: New Delhi (NDLS) Scheduled Departure Time: 05:45 HRS Actual Departure Time: 09:10 HRS (Delay of 3 hours and 25 minutes at origin) Total Fare Paid: ₹5,157.80 Number of Passengers: 3 (Namrita Gupta, Satyendra Gupta, Tanishka Gupta) As per Indian Railway Refund Rules, a full fare refund is admissible if a train is running late by more than 3 hours at the passenger's boarding station and the passengers choose not to travel. Because the train was delayed by 3 hours and 25 minutes, we aborted our travel plans completely. I kindly request you to manually cross-verify the train running logs for June 8, 2026, and approve the full refund. The refunded amount may please be credited back to the original source bank account used during booking. Thank you for your time and assistance.
Comments